Answers & Guidance
Frequently Asked Questions
Everything you need to know about our field capabilities, quality control standards, dispatch turnarounds, and commercial invoicing.
General & Credentials
What is Propvexa Services LLC and what areas do you serve?
Propvexa Services LLC is an Austin, Texas-based property preservation and commercial maintenance contractor. We serve institutional asset management firms, REO brokers, mortgage servicers, and commercial property owners across Austin, Travis County, Williamson County, Round Rock, Cedar Park, Georgetown, and Central Texas.
Are you licensed and insured in Texas?
Yes. Propvexa Services LLC maintains comprehensive Commercial General Liability (CGL) and Workers’ Compensation insurance tailored to commercial and residential property preservation. We provide Certificates of Insurance (COI) listing our clients as additional insureds upon request.
Where is your corporate headquarters located?
Our central office and dispatch facility is located at 5900 Balcones Drive, STE 100, Austin, TX 78731, USA.
Services & Turnaround Times (SLAs)
What are your standard turnaround times for work orders?
Emergency board-up, lock changes, and storm securement are dispatched within 4 to 24 hours. Standard trash-outs, recurring lawn maintenance, and initial securing work orders are completed within 24 to 72 hours of work order approval.
How do you handle emergency board-ups or storm damage?
We operate 24/7 on-call emergency preservation crews equipped with plywood, security hardware, commercial tarps, and water remediation equipment. You can trigger an emergency dispatch by calling our office directly at (202) 991-2604.
Do your services comply with HUD, Fannie Mae, and Freddie Mac guidelines?
Absolutely. Our estimators, field managers, and quality control personnel are thoroughly trained in HUD, Fannie Mae (FNMA), Freddie Mac (FHLMC), VA, and FHA allowable fee schedules, lock specifications, winterization protocols, and boarding requirements.
Quality Control & Documentation
What kind of photographic proof do you provide?
Every work order receives comprehensive digital photo documentation with GPS coordinates and date/time stamps. We capture detailed "Before", "During", and "After" photos, including wide street-angle shots, address verification, and close-ups of all completed work.
What is your internal Quality Control (QC) review process?
Before any work order or invoice is submitted to our clients, our dedicated in-house Quality Control department audits the photo package and field notes to ensure 100% completion, guideline adherence, and zero missing checklist items.
Billing, Invoicing & Payment Terms
How does Propvexa bill for completed services?
We operate on a transparent, work-order-based commercial billing model. Following internal QC sign-off, itemized digital invoices with linked photographic documentation packages are dispatched via email or your designated vendor portal.
What payment methods do you accept?
We accept corporate ACH direct deposits, bank wire transfers, business checks, and major credit cards (Visa, MasterCard, American Express, Discover) settled securely through encrypted invoice payment links. We do not store sensitive cardholder details on our servers.
Do you offer Net 30 payment terms?
Yes. Net 15 and Net 30 billing terms are available for approved institutional asset managers, regional banks, national preservation networks, and qualified commercial corporate accounts.
Contractor & Vendor Network
How can independent contractors apply to join Propvexa’s network?
Qualified trade professionals (cleanout crews, carpenters, roofers, HVAC, plumbers, electricians, landscapers) can apply through our Vendor Sign-Up page. Applicants must submit a W-9, proof of active general liability insurance, and pass standard background verification.
What are your payment terms for vendor subcontractors?
We pride ourselves on prompt, reliable contractor payouts upon complete submission and client approval of work order photos and documentation.
Have a specific property preservation question?
Our Austin team is available to discuss custom SLA agreements, master service contracts, or active emergency work orders.