Service Fulfillment & Delivery Policy
Effective & Last Updated: September 2026 | Propvexa Services LLC (Austin, Texas)
Propvexa Services LLC is a business-to-business (B2B) property preservation, REO asset care, and commercial facilities contractor. We do not manufacture or ship physical consumer goods via postal carriers (such as USPS, FedEx, or UPS). Rather, our "Fulfillment and Delivery" comprises two essential components:
- Physical On-Site Field Execution: Mobilization of certified trade technicians, commercial tools, and materials directly to the subject property asset.
- Digital Evidence Delivery: Transmission of date-, time-, and GPS-stamped photographic inspection logs, completion sign-offs, and compliance reports within 24 hours of job completion.
1 Central Texas Geographic Service Territory
Field operations are staged and dispatched from our primary operations facility at 5900 Balcones Drive, Austin, TX 78731. We deliver on-site services across the following municipal and county jurisdictions:
City of Austin (Downtown, North, South, East, West), Pflugerville, Manor, Lakeway, Bee Cave, West Lake Hills, Rollingwood, Lago Vista.
Round Rock, Cedar Park, Georgetown, Leander, Hutto, Taylor, Liberty Hill, Brushy Creek.
Buda, Kyle, San Marcos, Dripping Springs, Wimberley.
Bastrop, Elgin, Lockhart, Luling (Available for scheduled commercial preservation contracts upon request).
2 Service Level Agreements (SLAs) & Dispatch Turnaround Schedule
Propvexa operates on a disciplined priority-matrix system structured to satisfy institutional mortgage servicing guidelines and prevent municipal code enforcement penalties:
Scope: Emergency boarding of broken windows and breached doors, emergency roof tarping following storm damage, active water leak shutoff, winter freeze mitigation, and hazardous fallen tree removal obstructing public right-of-way. Dispatched 24/7/365.
Scope: Installation of HUD-compliant or investor-coded lockboxes, deadbolt replacement, padlocking hasps/sliders, posting regulatory emergency contact notices, and securing swimming pool perimeter gates.
Scope: Interior and exterior trash-outs up to approved cubic yardage, hazardous material segregation, broom-swept vacuuming, dry/wet winterization according to regional climate zones, and toilet/plumbing antifreeze treatment.
Scope: Bi-weekly or monthly grass mowing, string trimming, edging, shrub maintenance, and weed abatement throughout the Central Texas growing season (April through October).
Scope: Full roof replacements, HVAC overhaul, electrical rewiring, plumbing pipe replacement, interior painting, and complete tenant turnover remodels governed by written project schedules.
3 Delivery of Digital Photographic Inspection Packages
The verified "Deliverable" for institutional property preservation is the date-stamped photographic evidence package. Our digital fulfillment workflow ensures total chain of custody:
- Address & Context Verification: Every photo package begins with verification photographs of the street sign, front address numerals, and wide-angle street views.
- Before, During & After Sequencing: Each contracted task is documented with progressive angles demonstrating exact initial conditions, active work in progress, and the completed result.
- 24-Hour Digital Transmission: Following technician departure, our Quality Control team performs an audit before securely transmitting the photo package via your designated vendor portal or encrypted email link within twenty-four (24) hours.
4 Fulfillment Costs, Fee Matrices & Travel Surcharges
Service fees are governed by the contract type established with the Client:
- Institutional Allowable Schedules: Billed strictly within established HUD, Fannie Mae, or servicer-specific pricing matrices.
- Commercial Proposals & Bids: Delivered as itemized, fixed-price proposals with no hidden mobilization charges.
- Standard Travel Radius: No mileage surcharge is applied within a 45-mile driving radius of our Austin operations center. For remote rural parcels beyond 45 miles, a pre-disclosed mileage surcharge ($0.75 – $1.25 per excess mile) will be itemized on the estimate.
5 Inclement Weather & Force Majeure Policy
Field technician safety is our highest operational priority. In the event of severe Central Texas weather (such as severe winter freeze conditions, ice storms, active tornadic warnings, or flash floods), physical dispatch will be paused until local authorities confirm roads are safe for commercial vehicle travel. Clients will receive immediate electronic notification of weather delays with updated dispatch estimates.
6. Dispatch Desk & Work Order Tracking
To track the real-time fulfillment status of an active work order, request an emergency dispatch, or verify service availability in your county: